FAQs

The Regulator of Social Housing's (RSH) four new Consumer Standards for social housing landlords in England came into effect at the beginning of April. They aim to ensure that tenants have a voice in how their homes and services are managed, and that they are treated fairly and respectfully by their landlords. 

The new standards are:

• The Safety and Quality Standard which requires landlords to provide safe and good-quality homes for their tenants, along with good-quality landlord services.
• The Transparency, Influence and Accountability Standard which requires landlords to be open with tenants and treat them with fairness and respect so they can access services, raise concerns when necessary, influence decision making and hold their landlord to account.
• The Neighbourhood and Community Standard which requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods, and feel safe in their homes.
• The Tenancy Standard which sets requirements for the fair allocation and letting of homes, as well as requirements for how tenancies are managed by landlords.

You can read more about this Standard via this link - Neighbourhood and Community Standard - GOV.UK (www.gov.uk)

This is a set of detailed outcomes that landlords must deliver about engaging with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.

The survey results will highlight where we are getting it right but also where improvements can be made. These improvements will become recommendations that Thirteen will look to implement as part of continuously striving to be better. You can also win 1 of 3 £10 vouchers by taking part should you wish to take part.