Safety and Quality Standard 2025/26

The government created a set of standards that all housing providers must adhere to, these are called the 'Consumer Standards'.

These standards are split into 4 subsections.

• The Safety and Quality Standard which requires landlords to provide safe and good-quality homes for their tenants, along with good-quality landlord services.
• The Transparency, Influence and Accountability Standard which requires landlords to be open with tenants and treat them with fairness and respect so they can access services, raise concerns when necessary, influence decision making and hold their landlord to account.
• The Neighbourhood and Community Standard which requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods, and feel safe in their homes.
• The Tenancy Standard which sets requirements for the fair allocation and letting of homes, as well as requirements for how tenancies are managed by landlords.

We are currently gathering evidence that Thirteen are compliant with the Neighbourhood and Community Standard and would like your involvement to help us to test and gather evidence.

Please view the standard in the Documents section.