Thirteen Policy Consultation

We review all of our customer-facing policies every three years to make sure they remain clear, fair, and up to date with current legislation. As part of this process, we invite customers to share their thoughts so we can gather valuable feedback and ensure our policies are easy to understand and support treating all customers fairly and with respect.

On this page, you'll find the policies we're currently seeking customer feedback on. We'd really appreciate it if you could take a moment to read through the policy and answer a few short questions to let us know what you think.