Thornaby 'Your Voice'

Consultation has concluded

Have your say at our community events

Come along to our Thornaby community event and tell us how we're doing.

When: 11am - 2pm, Thursday 31st October

Where: Victor Way, Thornaby, TS17 9PA

Your feedback is important to us, so we're holding a series of community events for you to give us your thoughts and opinions on what matters to you the most.

We're working in Partnership with our local communities to identify gaps, opportunities, and solutions and understand emerging priorities in each area.

Come along to your local event to speak with us about how we're doing and how we can help make your neighbourhood better.

There'll be activities, refreshments and you'll be able to check out our new mobile touchpoint.

Have your say at our community events

Come along to our Thornaby community event and tell us how we're doing.

When: 11am - 2pm, Thursday 31st October

Where: Victor Way, Thornaby, TS17 9PA

Your feedback is important to us, so we're holding a series of community events for you to give us your thoughts and opinions on what matters to you the most.

We're working in Partnership with our local communities to identify gaps, opportunities, and solutions and understand emerging priorities in each area.

Come along to your local event to speak with us about how we're doing and how we can help make your neighbourhood better.

There'll be activities, refreshments and you'll be able to check out our new mobile touchpoint.

Key Insights:

Top Issues Raised:
- Repairs: Concerns about delays and dissatisfaction with property conditions.
- Customer Contact: Reports of long hold times and difficulties reaching support.
- Housing Challenges: Challenges with the rehousing process, including proving residency.
- Anti-Social Behaviour (ASB): Persistent concerns in some neighbourhoods.
Positive Feedback:
- Repairs: Appreciation for free and timely services.
- Staff and Service: Praise for approachable staff and quality customer service, including 24/7 support.
- Community Engagement: Positive feedback on Thirteen’s visibility in neighbourhoods and free community events.
- Awareness and Support: High awareness of services such as tenancy support and employability programs
Other Notable Findings:
- Most respondents knew how to contact their neighbourhood coordinator, report repairs, pay rent, and make complaints.
- Nearly half of respondents rated their likelihood of recommending Thirteen to family and friends as a 10/10, with many others selecting 8 or 9.

Key Takeaways:
While areas for improvement include repair times and communication efficiency, Thirteen’s visibility, range of services, and staff support are clear strengths. High recommendation scores and service awareness demonstrate strong customer satisfaction overall.

Thornaby 'Your Voice'

Thornaby Your Voice

Who's Listening

Lifecycle

Open

Under Review

Final report

Consultation Summary