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Missed Repairs Appointments/
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Survey

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1.

Why did you miss your recent repair appointment(s)? Tick all that apply. We are here to try and understand not judge so please be as honest as you can.

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I forgot

An unexpected emergency cropped up

Inconvenient time (e.g. clashed with other appointment, school run etc)

Worried in case I need to pay a cost

Pet management

Trust issues (anxiety about bringing strangers into the home)

I need the choice of a male or female operative

Concerns about being in rent arrears

Worried about my home being too messy or damaged

Mental health or neurodiversity makes it difficult

Language barriers

Hearing or vision impairments

Mobility issues

Other (please specify)

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