Investment work consultation

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Consultation has concluded

We value your input in improving the experience for our customers around the completion of investment work in your homes. Your feedback on the process, before, during and after any investment work will guide us in making recommendations for improvements to the process. All responses are confidential and will only be used for this purpose. Responses will be shared with the Senior Management Team.

We value your input in improving the experience for our customers around the completion of investment work in your homes. Your feedback on the process, before, during and after any investment work will guide us in making recommendations for improvements to the process. All responses are confidential and will only be used for this purpose. Responses will be shared with the Senior Management Team.

Consultation has concluded

  • Final report

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    In response to what could we do to improve the customer expectations before work started; discuss where we put belongings from the house, discuss who can help to move the belongings, to understand what the offer is around support before the work starts.

    In response to how was the communication around the work starting you said communication was good and well in advance but was then pushed back, initial contact was from Thirteen but then is was only from the contractor and didn't see Thirteen .

    In response to what we did well; we were told that choices of kitchens and bathrooms on the open day was good, while another stated nothing spectacular.

    Some other information provided was that a quick phone call instead of a text would be better, also workers wearing their ID badges and to consider the cleaning that is done afterwards.