Final report

In response to what could we do to improve the customer expectations before work started; discuss where we put belongings from the house, discuss who can help to move the belongings, to understand what the offer is around support before the work starts.

In response to how was the communication around the work starting you said communication was good and well in advance but was then pushed back, initial contact was from Thirteen but then is was only from the contractor and didn't see Thirteen .

In response to what we did well; we were told that choices of kitchens and bathrooms on the open day was good, while another stated nothing spectacular.

Some other information provided was that a quick phone call instead of a text would be better, also workers wearing their ID badges and to consider the cleaning that is done afterwards.