Become an involved customer

Thirteen are committed to involving customers to scrutinise services and performance, consult on policy and strategy development and provide assurance of compliance with the regulatory consumer standards to the Leadership Team, Customer Committee and Board.

All Thirteen customers can be involved in any way they choose, giving the amount of time they can and selecting to be involved in areas of specific interest: e.g. through giving feedback on services, documents and publications, attending meetings, carrying out surveys and being involved in task and finish project groups.