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Sometimes customers miss their scheduled repair appointments, and our colleagues can't carry out the much needed work.
They might simply forget, or have a last minute emergency. Customers can be feeling too physically or mentally unwell to answer the door, or worry that their home is too messy or that they might get in trouble if they have rent arrears. This can make them worry about letting our colleagues in.
Here are Thirteen we know that sometimes life just gets in the way and we are not here to judge but to support.
To help us to understand why you recently missed your scheduled repair, please take a few minutes to answer this short survey.. Please be as open and honest as you can because whatever the reason, we want you to feel valued and supported.
Getting repairs done on time helps build trust and makes sure you’re happy with the service you receive. Fixing things quickly keeps you happy and safe. It also means your home stays warm and energy-efficient, which can help reduce your bills. Plus, we have service standards we promise to meet, so you can rely on us to keep your home in great shape.
Sometimes customers miss their scheduled repair appointments, and our colleagues can't carry out the much needed work.
They might simply forget, or have a last minute emergency. Customers can be feeling too physically or mentally unwell to answer the door, or worry that their home is too messy or that they might get in trouble if they have rent arrears. This can make them worry about letting our colleagues in.
Here are Thirteen we know that sometimes life just gets in the way and we are not here to judge but to support.
To help us to understand why you recently missed your scheduled repair, please take a few minutes to answer this short survey.. Please be as open and honest as you can because whatever the reason, we want you to feel valued and supported.
Getting repairs done on time helps build trust and makes sure you’re happy with the service you receive. Fixing things quickly keeps you happy and safe. It also means your home stays warm and energy-efficient, which can help reduce your bills. Plus, we have service standards we promise to meet, so you can rely on us to keep your home in great shape.
